This page explains how readers and the public can raise concerns about our journalism. If you believe we have made a factual error, breached editorial standards, or acted unethically, this procedure outlines the steps you can take and what you can expect from us in response. We treat all complaints seriously and aim to resolve them fairly and transparently.
How do I submit a complaint?
Complaints should be sent by email to complaints@trendlogik.de. Please include your name, the article or material in question, a clear description of the issue, and any supporting evidence.
If the complaint concerns a specific article, provide the URL and the publication date. Attachments such as screenshots or alternative source documents are helpful. You do not need to use a special form; a plain email is sufficient. We ask that you keep your description concise and focused on the alleged error or breach.
What happens after I submit my complaint?
We acknowledge receipt within two working days and assign a named editor to review your complaint. The review includes checking the original sources, consulting with the writer and fact-checker, and assessing whether our Editorial Policy was followed.
Our fact‑checking manager, Miriam Bergmann, or the relevant section editor – for example, Vanessa Lehmann or Stefan Vogel – will handle the initial assessment. We aim to send you a substantive response within ten working days. If the complaint is complex, we will let you know and provide an updated timeline. Every response explains what we found and what action, if any, we are taking – such as a correction, clarification, or apology. You can read our separate Corrections Policy for details on how we handle factual errors.
How does the escalation process work?
If you are unsatisfied with the initial response, you can ask for your complaint to be escalated to our Chefredaktör, Andreas Klein. He will personally review the case and issue a final decision.
To escalate, reply to the email you received from the handling editor and request escalation to Andreas Klein. Alternatively, you can contact him directly at anders.lindqvist@trendlogik.de or by phone on +46 8 525 030 61. He will evaluate whether the initial review was thorough and whether the outcome was consistent with our Editorial Policy and Ownership and Funding principles. His decision is final within the organisation. If you remain dissatisfied, you may of course take your complaint to external bodies, though Trendlogik is not currently a member of any press council.
How this works in practice
Suppose you read an article about Sweden’s housing market that you believe contains a wrong figure. You email complaints@trendlogik.de with the article URL and the correct figure you have sourced from Statistics Sweden. The editor responsible for economics, Sabine Böhm, receives your complaint, checks the original data, and confirms the error. Within five days she replies, acknowledges the mistake, and publishes a correction. You then receive a link to the corrected article and a direct apology from the editorial team. If you feel the response was inadequate, you can escalate to Andreas Klein, who will review the handling and ensure the correction is properly flagged.
Where can I find related policies and contact details?
Our full journalistic standards and operational disclosures are published on separate pages. Refer to the Corrections Policy, Editorial Policy, and Privacy Policy for further information. For general enquiries, use the Contact page.
Trendlogik is owned and operated by Trendlogik Media Ltd., a private company registered in Gibraltar (company number C 92009, Malta Business Registry). The registered office is Office 9, Business Centre, Valletta, 0000. Our main phone is +356 2138 9009, and the Swedish editorial line is +49 30 577 013 49. Full details of our ownership and funding are available on the dedicated page.
In short
If you have a complaint about any content on Trendlogik, send the details to complaints@trendlogik.de. We will investigate thoroughly and respond promptly, with escalation to our editor-in-chief if needed. Your feedback helps us maintain the trust our readers place in us.